Refund policy

At Depano, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact us within this 30-day period.

2. Return Conditions

Returned items should:

Be in their original condition
Be unused and undamaged
Include the original packaging, accessories, and materials where applicable
Include the order information or order number

Items that have been used, damaged, altered, or returned without the original components may not be eligible for a refund.

3. How to Request a Return

To request a return, contact us at:

help@depano.store

Please include your order number, the item you wish to return, and the reason for the return.

We will provide you with the return instructions if your request is eligible.

4. Return Shipping

Unless the item is defective, damaged upon arrival, or the wrong item was sent, the customer is generally responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of a return that cannot be tracked.

5. Refunds

Once we receive and inspect your returned item, we will process the refund if the return meets the applicable conditions.

Approved refunds will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at help@depano.store.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging, if applicable

We will review the issue and provide appropriate instructions for a replacement, refund, or other resolution.

7. Exchanges

If you need a different item or replacement, please contact us at help@depano.store. Depending on the circumstances and product availability, we may provide instructions for an exchange or replacement.